Shipping & Payment Info

OuOjoy proudly offers both international and local shipping options. Choose the option that best suits your needs during checkout.

Supported Shipping Zones:

Our shipping services cover a wide range of zones globally. You can find detailed information about supported shipping zones during the checkout process.

Shipping Costs:

Shipping costs are calculated based on your location and the weight of your order. The exact shipping cost will be displayed at checkout before you finalize your purchase.

Returns, Exchanges, Damages, and Lost Packages:

We want you to be completely satisfied with your purchase. Our policy covers returns and exchanges within 7 days of order completion. For damaged or lost packages, please contact our customer support at help@ouojoy.store for prompt assistance.

Order Processing and Delivery Times:

Orders are processed within 3-5 business days. Delivery times vary based on your location, with an estimated arrival of 7-10 days. Track your order using the provided tracking number for real-time updates.

Payment Options:

OuOjoy accepts a variety of payment options for your convenience. During checkout, you can choose from credit/debit cards,paypal, and more.

Payment Requirements and Instructions:

To complete your purchase, follow the instructions provided during the checkout process. Ensure your payment information is accurate, and don't hesitate to reach out if you encounter any issues.

Contact Information:

For any questions or concerns related to shipping, payments, or your order, our customer support team is here to assist you. Contact us at help@ouojoy.store.

We appreciate your trust in OuOjoy. Happy shopping!

Last updated: 12/31/2023