Return Policy

Thank you for choosing OuOjoy! We want you to be delighted with your purchase. If you are not satisfied for any reason, here's what you need to know about our return policy:

If you receive a damaged or defective product, or if there are any issues with your order, please contact our customer support team within 7 days of receiving your order. We will work with you to promptly resolve the problem.

Certain items may be non-returnable or have specific return limitations. These may include personalized items, perishable goods, and other select products. Please check the product description for any specific return information.

We gladly accept returns and offer exchanges or refunds within 7 days of order completion. To initiate a return, please contact our customer support team at help@ouojoy.store. Please provide your order number and details about the issue, and we will guide you through the return process.

For eligible returns, you may choose to exchange the item for a replacement or receive a refund. Refunds will be issued to the original payment method.

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team at help@ouojoy.store. We're here to help!

We appreciate your trust in OuOjoy. Your satisfaction is our priority.